Buy with confidence. Add the Protection Plan and you're covered by no-questions-asked returns for a full year.

1-Year Protection Plan

No-Questions-Asked Returns for a Full Year

Extend your peace of mind with comprehensive coverage that goes beyond the standard manufacturer warranty.

$49

Complete Peace of Mind

Our Protection Plan is designed to give you total confidence in your purchase. Unlike standard warranties that only cover manufacturer defects, this plan covers everything — even accidental damage and user error.

What's Included

This plan is SEPARATE from the standard 1-year manufacturer's warranty and provides additional protection.

Extends coverage to no-questions-asked returns or exchanges for ANY reason — including misuse or accidental damage — for 12 months from delivery.

  • Coverage for accidental damage, drops, and spills
  • Protection against user error and misuse
  • Full refund or replacement — your choice
  • 12 months of protection from delivery date
  • No proof of defect required for claims
  • Fast claim processing with dedicated support

Standard Warranty vs. Protection Plan

Standard 1-Year Warranty

Covers manufacturer defects only. Does not cover accidental damage, misuse, or normal wear and tear. Requires proof of defect for claims.

1-Year Protection Plan

Covers EVERYTHING — including accidental damage, misuse, and user error. No questions asked. No proof required. Full refund or replacement guaranteed.

How It Works

Important terms and conditions to know before purchasing.

  • Must be purchased at the same time as the device — cannot be added later
  • Return shipping costs are the customer's responsibility
  • Does not cover unauthorized third-party purchases
  • Plan is non-transferable and tied to the original purchaser

Simple Claim Process

Filing a claim is quick and easy. Just follow these steps:

  1. Contact Support

    Email our support team with your order number and a brief description of the issue.

  2. Receive Instructions

    Our team will send you a return authorization and shipping instructions within 24 hours.

  3. Ship Your Device

    Package and ship your device back to us. You cover the return shipping cost.

  4. Get Your Refund or Replacement

    Once we receive your device, we'll issue a full refund or send a replacement — your choice.

What's Not Covered

While our Protection Plan covers most situations, there are a few exclusions:

  • Loss or theft of the device
  • Devices purchased from unauthorized third-party sellers
  • Claims filed after the 12-month protection period expires
  • Cosmetic damage that doesn't affect functionality

Frequently Asked Questions

Can I add the Protection Plan after purchasing my device?

No, the Protection Plan must be purchased at the same time as your device and cannot be added later.

Who pays for return shipping if I file a claim?

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

What happens if my device was damaged by water?

Water damage is fully covered under the Protection Plan. Simply follow the claim process and we'll issue a refund or replacement.

How long does the claim process take?

Once we receive your device, we process claims within 3-5 business days. Refunds are issued to your original payment method.

Can I get a replacement instead of a refund?

Absolutely! You can choose either a full refund or a replacement device when filing your claim.

Need Help?

Have questions or ready to file a claim? Our support team is here to help.

support@tryhaironix.com

For full details, see our