Optional add-on
1-Year Warranty
12 months of repair or replacement cover for your Haironix™ cap, against manufacturing defects and accidental damage.
$29.95added with your cap at checkout
Haironix™ caps don't include an extended warranty as standard. When you buy your cap, you can add our optional 1-Year Warranty for extra peace of mind. If something goes wrong in the first 12 months, we'll repair or replace your cap free of charge.
What's covered
Know exactly what you're getting before you add it to your order.
Covered
- Manufacturing defects that stop your cap working as intended
- Accidental damage, such as drops, knocks or spills
- Free repair or replacement of your cap
- 12 months of cover from the date of delivery
- Simple claims handled by our support team by email
Not covered
- Loss or theft of the cap
- Intentional damage
- Unauthorised modifications or repairs
- Cosmetic wear that doesn't affect how the cap works
- Products bought from unauthorised third-party sellers
With or without the warranty
Every order is protected by our standard policies. The warranty adds longer cover on top.
Every order
- 30-day money-back guarantee from delivery
- Replacement or refund if your cap arrives damaged or defective (reported within 7 days of receiving it)
- Your rights under applicable consumer law
With the 1-Year Warranty
Everything above, plus
- Free repair or replacement for 12 months from delivery
- Cover for manufacturing defects that appear after the first 7 days
- Cover for accidental damage, such as drops and spills
Good to know
- The warranty must be added at the same time as your cap and can't be added after your order is placed.
- Claims are settled by repair or replacement only. The warranty does not include refunds.
- It does not extend the 30-day money-back guarantee.
- Cover applies to one cap per warranty and to the original purchaser only.
How to make a claim
1
Contact us
Email support@tryhaironix.com with your order number, a short description of the issue, and photos or a video.
2
We review it
Our team checks your claim and replies with next steps. If we need the cap back, we'll send you return instructions.
3
Repair or replace
Once your claim is approved, we'll repair your cap or send you a replacement, free of charge.
Frequently asked questions
Can I add the warranty after I've placed my order?
No. The 1-Year Warranty has to be added to your cart together with your cap and can't be added later.
Can I get a refund through the warranty?
No. Warranty claims are settled by repair or replacement only. If you change your mind about your cap, our separate 30-day money-back guarantee applies.
Is accidental damage covered?
Yes. Accidental damage such as drops, knocks and spills is covered for 12 months from delivery. Intentional damage, loss and theft are not covered.
What if my cap arrives damaged?
Every order is covered for damage on arrival, with or without the warranty. Report it to our support team within 7 days of receiving your order, with photos or a short video, and we'll send a free replacement or a full refund.
How long does a claim take?
We aim to reply to every claim within 2 business days and will keep you updated until your repair or replacement is sorted.
Questions about the warranty?
Our support team is happy to help before or after you buy.
Email support@tryhaironix.comFor full details, see our Returns, Refunds & Warranty Policy.