1-Year Refund Protection - Haironix

Optional add-on

Haironix 1-Year Warranty

$29.95

✓  12 months of cover from the date of delivery

✓  Covers manufacturing defects and accidental damage

✓  Free repair or replacement on approved claims
Protect Your Order

●  Add it together with your cap. It can't be added after your order is placed.

Secure checkout
Encrypted payments with major cards and PayPal.

30-day money-back guarantee
Return eligible items within 30 days, subject to our return guidelines.

Simple claims by email
Send your order number and photos to support@tryhaironix.com.
Secure checkout with Visa, Mastercard, American Express and PayPal

What's covered

Covered: manufacturing defects that stop your cap working as intended, and accidental damage such as drops, knocks or spills.

Not covered: loss or theft, intentional damage, unauthorised modifications or repairs, cosmetic wear that doesn't affect how the cap works, and products bought from unauthorised sellers.

Cover period: 12 months from the date of delivery, for one cap and the original purchaser.

Good to know: claims are settled by repair or replacement only. The warranty doesn't include refunds and doesn't extend the 30-day money-back guarantee.

How to make a claim

Email support@tryhaironix.com with your order number, a short description of the issue, and photos or a video. Our team reviews your claim and replies with next steps. Once it's approved, we'll repair your cap or send a replacement, free of charge.

Full terms are on our 1-Year Warranty page.

Adding it to your order

Add the 1-Year Warranty to your cart together with your Haironix™ Red Light Cap (wired or wireless). One warranty covers one cap, and it can't be added once your order has been placed.

Don't have your cap yet? Explore the Red Light Cap

Why add the warranty

12 months of peace of mind for your cap

Your Haironix™ Red Light Cap is made for regular use at home. The optional 1-Year Warranty adds 12 months of cover, so if something goes wrong, you're looked after.

Every order already includes our 30-day money-back guarantee and cover for items that arrive damaged or defective (reported within 7 days). The warranty adds longer cover on top.

Manufacturing defects

Covers faults that stop your cap working as intended during the first 12 months.

Accidental damage

Drops, knocks and spills are covered too, not just factory faults.

Free repair or replacement

Approved claims are repaired or replaced at no extra cost to you.

Simple claims

Just email our support team with your order number and a few photos.

At a glance

Simple, clear cover

12

months of cover from delivery

1 cap

covered per warranty

Free

repair or replacement on approved claims

Email

claims handled by our support team

Claims are settled by repair or replacement only. The warranty doesn't include refunds and doesn't extend the 30-day money-back guarantee.

How to make a claim

Email. Review. Repair or replace.

Contact us

Email support@tryhaironix.com with your order number, a short description of the issue, and photos or a video.

We review it

Our team checks your claim and replies with next steps. If we need the cap back, we'll send you return instructions.

Repair or replace

Once your claim is approved, we'll repair your cap or send you a replacement, free of charge.

Add it with your cap

Made for the Haironix Cap

The 1-Year Warranty covers both Haironix red light caps. Add it to your cart together with your cap. Choose wired or wireless.

Haironix Wired Cap

Shop Wired

Haironix Wireless Cap

Shop Wireless

Peace of mind

Buy Haironix with confidence

30-Day Money-Back

Return eligible items within 30 days, subject to our return guidelines.

Tracked Shipping

Orders are processed in 1–2 business days, with tracking sent by email.

Secure Checkout

Pay safely with major cards or PayPal at checkout.

Real Support

Our team is here to help with orders, routines and questions.

Questions

1-Year Warranty FAQ

Can I add the warranty after I've placed my order?

No. The 1-Year Warranty has to be added to your cart together with your cap and can't be added later.

Can I get a refund through the warranty?

No. Warranty claims are settled by repair or replacement only. If you change your mind about your cap, our separate 30-day money-back guarantee applies.

Is accidental damage covered?

Yes. Accidental damage such as drops, knocks and spills is covered for 12 months from delivery. Intentional damage, loss and theft are not covered.

What if my cap arrives damaged?

Every order is covered for damage on arrival, with or without the warranty. Report it to our support team within 7 days of receiving your order, with photos or a short video, and we'll send a free replacement or a full refund.

Does it cover loss or theft?

No. Loss and theft aren't covered by the warranty. For cover while your parcel is on its way, add our optional Shipping Protection at checkout.

How long does a claim take?

We aim to reply to every claim within 2 business days and will keep you updated until your repair or replacement is sorted.

The Haironix routine

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