Shipping Protection - Haironix

Optional add-on

Shipping Protection

$2.95
$10.00
ON SALE You save $7.05 (71% off)

✓  Covers your parcel if it's lost or stolen in transit

✓  Covers orders that arrive damaged

✓  Free replacement or refund on approved claims
Protect Your Order

●  Covers your order while it's on its way to you

Secure checkout
Encrypted payments with major cards and PayPal.

30-day money-back guarantee
Return eligible items within 30 days, subject to our return guidelines.

Simple claims by email
Report any issue to support@tryhaironix.com within 7 days.
Secure checkout with Visa, Mastercard, American Express and PayPal

What's covered

Covered: parcels that are lost or stolen in transit, and orders that arrive damaged.

What you get: a free replacement or a refund once your claim is approved.

Good to know: Shipping Protection covers delivery only. Faults that appear after delivery are handled under our returns policy or our optional 1-Year Warranty.

How to make a claim

Email support@tryhaironix.com within 7 days of receiving your order (or of its expected delivery date if it doesn't arrive). Include your order number and photos where possible. Once your claim is approved, we'll send a free replacement or issue a refund.

See our Shipping Policy for full details.

Adding it to your order

Add Shipping Protection to your cart when you place your order. It covers everything in that order while it's on its way to you.

New to Haironix? Explore the Red Light Cap

Why add Shipping Protection

Peace of mind while your order is on its way

Parcels can travel a long way to reach you. For a small fee, Shipping Protection covers your order if it's lost, stolen or damaged in transit.

If something goes wrong, just let us know and we'll send a free replacement or issue a refund.

Lost parcels

If your parcel goes missing on its way to you, you're covered.

Stolen parcels

Cover if your order is stolen in transit before it reaches you.

Damaged on arrival

If your order arrives damaged, we'll put it right with a replacement or refund.

Simple claims

Email our support team within 7 days with your order number and photos.

At a glance

Simple, low-cost cover

Whole

order covered while in transit

7 days

to report an issue

Free

replacement or refund on approved claims

Email

claims handled by our support team

Shipping Protection covers delivery only and is separate from our optional 1-Year Warranty.

How to make a claim

Report. Review. Resolved.

Report it

Email support@tryhaironix.com within 7 days of delivery, or of the expected delivery date if your parcel doesn't arrive.

Send the details

Include your order number and photos of any damage, or let us know your parcel never arrived.

We put it right

Once your claim is approved, we'll send a free replacement or issue a refund.

Complete your order

Protect your Haironix Cap on its way

Add Shipping Protection when you order your Haironix red light cap, so it's covered until it reaches your door. Choose wired or wireless.

Haironix Wired Cap

Shop Wired

Haironix Wireless Cap

Shop Wireless

Peace of mind

Buy Haironix with confidence

30-Day Money-Back

Return eligible items within 30 days, subject to our return guidelines.

Tracked Shipping

Orders are processed in 1–2 business days, with tracking sent by email.

Secure Checkout

Pay safely with major cards or PayPal at checkout.

Real Support

Our team is here to help with orders, routines and questions.

Questions

Shipping Protection FAQ

What does Shipping Protection cover?

It covers your order if it's lost or stolen in transit, or if it arrives damaged. Approved claims get a free replacement or a refund.

How do I make a claim?

Email support@tryhaironix.com with your order number and photos where possible. Our team will review your claim and reply with next steps.

How long do I have to report a problem?

Please report any issue within 7 days of receiving your order, or within 7 days of its expected delivery date if it doesn't arrive.

Can I add it after I've ordered?

No. Shipping Protection needs to be added when you place your order.

Does it cover faults after delivery?

No. It covers delivery only. Faults that appear after delivery are handled under our returns policy or our optional 1-Year Warranty.

Is Shipping Protection required?

No, it's optional. If there's a problem with a delivery without it, contact us and we'll work with the carrier to help.

The Haironix routine

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