Refund policy

Returns & Refund Policy

Last updated: October 21, 2026

At Haironix™, your satisfaction is our priority. Every order is covered by our 30-day money-back guarantee. If you're not happy with your purchase, we're here to help.

30-Day Money-Back Guarantee

You can request a return for a refund within 30 days of delivery, for any reason.

Eligibility for Returns

Your return request must be made within 30 days of delivery.
The product must be in working condition, even if used.
Original packaging is not required, but appreciated.
Proof of purchase is required (order number or confirmation email).
For change-of-mind returns, you pay the return shipping cost and a $4.95 restocking fee is deducted from your refund. Damaged or defective items are returned free of charge.

How to Start a Return

Email us at support@tryhaironix.com with your order number, the reason for your return and, if possible, a photo of the product. We'll reply with simple return instructions and the return address closest to you. Please don't send anything back before contacting us. All returns must be requested by email and approved by our support team first. Parcels returned without an approved return request will not be accepted.

Refund Process

Once your return is received and inspected, we'll let you know whether your refund is approved.
Approved refunds are processed within 5–7 business days to your original payment method.
For change-of-mind returns (products that are not damaged or defective), a $4.95 restocking fee is deducted from your refund and original shipping fees are non-refundable. No restocking fee applies to damaged or defective products.

Non-Returnable Items

Products returned more than 30 days after delivery.
Products damaged through misuse or negligence.
Products bought from unauthorised third-party sellers.

Damaged or Defective on Arrival

Any damage or defect must be reported to our support team at support@tryhaironix.com within 7 days of receiving your order, with photos or a short video of the issue. Once confirmed, we'll send a free replacement or issue a full refund, with no return shipping cost or restocking fee.

Optional 1-Year Warranty

Haironix™ caps do not include an extended warranty as standard. You can add our optional 1-Year Warranty when you buy your cap:

Covers manufacturing defects and accidental damage for 12 months from delivery.
Eligible claims are repaired or replaced free of charge.
The warranty does not include refunds and does not extend the 30-day money-back guarantee.
It must be purchased together with the cap and cannot be added after the order is placed.
It does not cover loss, theft, intentional damage, unauthorised modifications, or products bought from third-party sellers.

To make a warranty claim, email support@tryhaironix.com with your order number, a short description of the issue, and photos or a video.