Our Returns & Refunds Policy is designed to make your Haironix experience simple and worry-free. We outline the steps for requesting returns, exchanges, and refunds, along with important guidelines for eligibility. This ensures every customer receives clear information before submitting a request.

Whether you received a damaged item, changed your mind, or have questions about warranty coverage, this page explains everything in detail. We aim to offer a smooth and transparent process so you can shop with complete confidence.

Customer Protection

Returns & Refund Policy

Your satisfaction is our priority — 30-day return policy + 12-Month Results Support

At Haironix™, your satisfaction is our top priority. That's why we offer a 30-day return policy on every Haironix™ Red Light Therapy Cap. If you're not 100% satisfied, we're here to help — no stress, no hassle.

1 30-Day Return Policy

We're confident in the quality of Haironix™. That's why we offer a 30-day return window from the date of delivery. If you're not happy with your experience for any reason, you can request a return — no complicated process, no runaround.

All customers also receive access to our 12-Month Results Support Program, which provides ongoing routine guidance and customer care to help you stay consistent with your red light therapy hair routine. This program is separate from the standard return policy.
Results vary. Individual outcomes depend on consistency of use and other personal factors.

If you've added the optional 1-Year Protection Plan, this window extends to 12 months — see the Product Warranty section below for full details.

2 Eligibility for Returns

To be eligible for a return and refund:

Your return request must be made within 30 days of receiving the product.
The product must be in working condition, even if used.
Original packaging is not mandatory but appreciated.
You must provide proof of purchase (order number or confirmation email).
Customers are responsible for return shipping costs unless the item is defective or damaged.
Note: If you purchased the optional 1-Year Protection Plan, the 30-day window above extends to 12 months, and a stated reason is not required.

Important

3 How to Initiate a Return

Email us at: support@tryhaironix.com

Include your order number, reason for return, and if possible, a photo of the product.

Our team will guide you through the simple return instructions and share the return address closest to your location.

4 Refund Process

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days back to your original payment method.

Shipping fees (if any) are non-refundable unless the product is faulty.

5 Non-Returnable Items

We do not accept returns for:

Products returned after 30 days of delivery
Products damaged due to misuse or negligence
Unauthorized third-party purchases
Note: The above 30-day limit and misuse/negligence exclusion do not apply to devices purchased with the optional 1-Year Protection Plan. With this add-on, returns and exchanges are accepted for any reason, including misuse or damage, for a full 12 months from the date of delivery. This does not extend to unauthorized third-party purchases, which remain non-returnable regardless of the Protection Plan.

Alert

6 Damaged or Defective Products

If your Haironix™ Cap arrives damaged or malfunctioning, please notify us within 7 days of delivery with photos or a short video, and we'll offer a replacement or full refund.

7 Product Warranty

All Haironix™ Red Light Therapy Caps come with a 1-year manufacturer's warranty against defects in materials and workmanship under normal use. This warranty does not cover damage resulting from misuse, accidents, or unauthorized modifications.

To claim warranty service, please contact our customer support team with your order details and a description of the issue.

Optional 1-Year Protection Plan ($49) : This is a separate, optional add-on available at checkout — not automatically included. If purchased alongside your device, it extends your coverage with no-questions-asked returns or exchanges for a full year, on top of the standard manufacturer's warranty above. It must be purchased at the same time as your device and cannot be added afterward. Return shipping costs are the customer's responsibility under this plan, consistent with our standard return policy.