Our Returns & Refunds Policy is designed to make your Haironix experience simple and worry-free. We outline the steps for requesting returns, exchanges, and refunds, along with important guidelines for eligibility. This ensures every customer receives clear information before submitting a request.

Whether you received a damaged item, changed your mind, or have questions about warranty coverage, this page explains everything in detail. We aim to offer a smooth and transparent process so you can shop with complete confidence.

Customer Protection

Returns & Refund Policy

Your satisfaction is our priority — 30-day money-back guarantee

At Haironix™, your satisfaction is our top priority. That's why we offer a 30-day return policy on every Haironix™ Red Light Therapy Cap. If you're not 100% satisfied, we're here to help — no stress, no hassle.

1 30-Day Money-Back Guarantee

We’re confident in the quality of Haironix™. That’s why every order comes with a 30-day money-back guarantee from the date of delivery. If you’re not happy with your purchase for any reason, you can request a return — no complicated process, no runaround.

2 Eligibility for Returns

To be eligible for a return and refund:

Your return request must be made within 30 days of delivery.
The product must be in working condition, even if used.
Original packaging is not required, but appreciated.
You must provide proof of purchase (order number or confirmation email).
For change-of-mind returns, you pay the return shipping cost and a $4.95 restocking fee is deducted from your refund. Damaged or defective items are returned free of charge.

Important

3 How to Initiate a Return

Email us at: support@tryhaironix.com

Include your order number, reason for return, and if possible, a photo of the product.

Our team will guide you through the simple return instructions and share the return address closest to your location.

Please don't send anything back before contacting us. All returns must be requested by email and approved by our support team first. Parcels returned without an approved return request will not be accepted.

4 Refund Process

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days back to your original payment method.

For change-of-mind returns (products that are not damaged or defective), a $4.95 restocking fee is deducted from your refund and original shipping fees are non-refundable. No restocking fee applies to damaged or defective products.

5 Non-Returnable Items

We do not accept returns for:

Products returned more than 30 days after delivery
Products damaged through misuse or negligence
Products bought from unauthorised third-party sellers

Alert

6 Damaged or Defective Products

Any damage or defect must be reported to our support team at support@tryhaironix.com within 7 days of receiving your order, with photos or a short video of the issue. Once confirmed, we'll send a free replacement or issue a full refund, with no return shipping cost or restocking fee.

7 Optional 1-Year Warranty

Haironix™ caps do not include an extended warranty as standard. You can add our optional 1-Year Warranty when you buy your cap:

Covers manufacturing defects and accidental damage for 12 months from delivery.
Eligible claims are repaired or replaced free of charge.
The warranty does not include refunds and does not extend the 30-day money-back guarantee.
It must be purchased together with the cap and cannot be added after the order is placed.
It does not cover loss, theft, intentional damage, unauthorised modifications, or products bought from third-party sellers.

To make a warranty claim, email support@tryhaironix.com with your order number, a short description of the issue, and photos or a video.

Nothing in this policy limits your rights under applicable consumer law, including the Australian Consumer Law.